FTM News Archive

Visitor Services Volunteers / 1920s JAZZ AGE

Exhibition Dates: 23 September 2016 – 15 January 2017

The Museum is looking for committed volunteers for the 1920s JAZZ AGE Fashion & Photographs exhibition (23 September 2016 – 15 January 2017). If you would like to gain experience in a museum and you are a great communicator with a polite and positive manner and enjoy working with people, this is a fantastic opportunity to work within a small team delivering a high standard of customer service. Volunteers will work across the Visitor Services Desk, Museum Shop and the Exhibition Galleries on a rota basis.

All volunteers MUST be able to commit to one shift per week for the duration of the exhibition. *Please state your availability on the application form*.

General Skills and Person specification:

  • Excellent proven customer service skills
  • A friendly, confident and professional manner
  • Prior experience in cash handling
  • Excellent communication skills
  • Able to deal with all enquiries and situations with a professional and proactive attitude
  • Comfortable working both individually and in a team and possess a flexible, can-do attitude
  • A keen interest in museums, fashion and textiles is preferable

Visitor Services Responsibilities:

  • To be presentable and professional at all times
  • Assist in the set up and close down of the Visitor Services and Museum Shop areas
  • Greet and serve each visitor to the Museum in a friendly and polite manner, ensuring excellent customer service at all times
  • Provide accurate information about the Museum, exhibitions, products and services to all visitors
  • Take cash and credit card payments, ensuring accurate inputting of purchases into the till, taking of money and giving of change
  • Book and take payment for events, workshops and courses
  • Process, welcome and assist with group bookings and special events
  • Be aware of promotions and discounts on offer and adhere to the Museum refund and discount policy at all times
  • Answer a range of enquiries in person and by telephone, providing a main point of contact for customers and learners, including telephone and general enquiries
  • Be confident in using software such as Microsoft Word and Excel in order to assist with administration
  • Be vigilant of visitors in the Museum at all times and perform ticket checks when required
  • Engage with visitors if they have questions about the exhibition
  • Escort disabled visitors to the upper floors using the Museum lift
  • Enforce strict gallery rules professionally and with courtesy
  • Assist with the set up and clearing of museum events and workshops- this may involve some lifting and moving of furniture and equipment
  • Replenish stock and keep all relevant areas clean and tidy at all times
  • Communicate to the duty manager any operational and/or building issues
  • Adhere to Newham College Health and Safety, Data Protection and Safe Guarding procedures
  • Any other operational and administration ad-hoc duties as required by the Duty Manager

How to Apply: Please fill in the Application Form and send a one page CV to info@ftmlondon.org.
Only suitable applicants will be contacted.

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