Visitor Services Volunteers for Zandra Rhodes: 50 Years of Fabulous



Exhibition Dates: 27 September 2019 – 26 January 2020
If you would like to gain experience in a museum and you are a great communicator with a polite, positive manner and enjoy working with people, this is a fantastic opportunity to work within a small team delivering a high standard of customer service. Volunteers will work 1 set day every week across the Visitor Services Desk, Museum Shop and the Exhibition Galleries on a rota basis.

Person Specification

  • Excellent proven customer service skills
  • A friendly, confident and professional manner
  • Prior experience in cash handling
  • Excellent communication skills
  • Able to deal with all enquiries and situations with a professional and proactive attitude
  • Comfortable working both individually and in a team and possess a flexible, can-do attitude
  • A keen interest in museums, fashion and textiles is preferable

Visitor Services Duties:

Front of House & Museum Shop

  • To be presentable and professional at all times.
  • Assist in the set up and close down of the Visitor Services and Museum Shop areas.
  • Greet and serve each visitor to the Museum in a friendly and polite manner, ensuring excellent customer service at all times.
  • Provide accurate information about the Museum, exhibitions, products and services to all visitors
  • Take cash and credit card payments, ensuring accurate inputting of purchases into the till, taking of money and giving of change.
  • Book and take payment for events, workshops and courses.
  • Process, welcome and assist with group bookings and special events.
  • Be aware of promotions and discounts on offer and adhere to the Museum refund and discount policy at all times.
  • Answer a range of enquiries in person and by telephone, providing a main point of contact for customers and learners
  • Be confident in using software such as Microsoft Word and Excel in order to assist with administration and data input
    Replenish stock and keep all relevant areas clean and tidy at all times.

Gallery

  • Enforce gallery rules professionally and with courtesy under the supervision of our security guard
  • Engage with visitors if they have questions about the exhibition
  • Be vigilant of visitors in the Museum at all times and perform ticket checks when required
  • Escort disabled visitors to the upper floors using the Museum lift
  • Assist with the set up and clearing of museum events and workshops- this may involve some lifting and moving of furniture and equipment.

General

  • Communicate to the duty manager any operational and/or building issues
  • Adhere to Newham College Health and Safety, Data Protection and Safe Guarding procedures
  • Any other operational and administration ad-hoc duties as required by the Duty Manager.

Availability

The Museum requires each volunteer to commit to a set day for the duration of an exhibition. The Museum is open Tuesday – Sunday.

Volunteering shifts as follows:
Tuesday 10.40am-6pm,
Wednesday 10.40am-6pm,
Thursday 10.40am-6pm
Thursday 12.30-8pm,
Friday 10.40am-6pm,
Saturday 10.40am-6pm
Sunday 10.40am-5pm

Training
A group induction session will take place before the opening of the exhibition. Front of House and Shop training will be provided on your start date. Volunteers will be required to bring their passport or proof of residence to the training day or first shift.

How to Apply:

Please fill in the Application Form and send a one page CV to info@ftmlondon.org.
Application deadline: Tuesday 1st October 2019.
Only completed applications in Word or PDF format will be considered.

What next
Successful applicants will be contacted by our Front of House Coordinator and invited to an informal interview. Due to the high volume of applications we receive it is not possible to contact unsuccessful applicants.

All volunteer placements at the Fashion and Textile Museum are unpaid. Travel expenses between London zones 1-6 can be reimbursed up to a value of £12 a week. Unfortunately the Museum cannot take volunteers or work experience placements for anyone under 18 years of age.

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