Visitor Services Volunteers

Designers Guild: Out of the Blue | Exhibition dates: 14 February – 14 June 2020



Our Visitor Services Volunteers are the face of the Museum and help to provide a warm welcome to all our visitors. They deliver excellent customer service assisting in three customer facing areas of the Museum – Front of House, the Shop and Gallery invigilation.

Skills we’re looking for

  • Excellent proven customer service skills
  • A friendly, confident and professional manner
  • Prior experience in cash handling
  • Excellent communication skills
  • Able to deal with all enquiries and situations with a professional and proactive attitude
  • Comfortable working both individually and in a team and possess a flexible, can-do attitude
  • A keen interest in museums, fashion and textiles is preferable

Benefits of volunteering

  • Meet new people and make friends
  • Be part of a team of people with similar interests
  • Learn new skills
  • Enhance your CV
  • Make a difference
  • Have fun

Availability and commitment

  • The commitment period is the duration of an exhibition, which is usually 3 months.
  • Volunteers commit to one shift a week on the same day every week.
  • Volunteering shifts are available Tuesday – Sunday as follows:

Tuesday 10.40am-6pm
Wednesday 10.40am-6pm
Friday 10.40am-6pm
Saturday 10.40am-6pm
Thursday 10.40am-6pm or 12.30-8pm
Sunday 10.40am-5pm

This includes a one hour lunch break.
Half an hour on Sundays.

The role

Front of House & Museum Shop

  • To be presentable and professional at all times.
  • Greet and serve each visitor to the Museum in a friendly and polite manner, ensuring excellent customer service at all times.
  • Provide accurate information about the Museum, exhibitions, products and services to all visitors
  • Take cash and credit card payments, ensuring accurate inputting of purchases into the till, taking of money and giving of change.
  • Take payment for events, workshops and courses.
  • Welcome and assist with group bookings and special events.
  • Be aware of promotions and discounts on offer and adhere to the Museum refund and discount policy at all times.
  • Answer a range of enquiries in person and by telephone, providing a main point of contact for customers.
  • Be confident in using software such as Microsoft Word and Excel in order to assist with administration and data input
  • Replenish stock and keep all relevant areas clean and tidy at all times.

Gallery

  • Enforce gallery rules professionally and with courtesy under the supervision of our security guard
  • Engage with visitors if they have questions about the exhibition
  • Be vigilant of visitors in the Museum at all times and perform ticket checks when required
  • Escort disabled visitors to the upper floors using the Museum lift
  • Assist with the set up and clearing of museum events and workshops- this may involve some lifting and moving of furniture and equipment.

General

  • Communicate to the duty manager any operational and/or building issues
  • Adhere to Newham College Health and Safety, Data Protection and Safe Guarding procedures
  • Any other operational and administration ad-hoc duties as required by the Duty Manager.

Training and support

  • A group induction session will take place before the opening of the exhibition.
  • Front of House and Shop training will be provided on the start date.
  • Volunteers will be required to bring their passport or proof of residence to the training day or first shift.
  • Structured training programme in all areas of visitor services – Front of House, Retail and Gallery.
  • Tailored training – each volunteer has their own training checklist to help learn new skills at their own pace and track progress.
  • Volunteer handbooks to support with daily tasks
  • Morning meetings to prepare you for the day ahead
  • Ongoing support when needed throughout the volunteer placement

Why volunteer with us?

  • Reward scheme – earn points each week and use them to claim a variety of rewards.
  • 20% discount in the Museum shop
  • 10% discount in the B Street Deli
  • Travel reimbursement of up to £12 a day
  • Volunteer gatherings and seasonal parties.
  • Reference for future applications upon completion of the volunteer placement.

How to apply

Please fill in the Application Form and send a one page CV to info@ftmlondon.org.
The Fashion and Textile Museum is committed to equal opportunities and diversity. We particularly welcome applications from candidates who are currently under-represented in our organisation.

What next?
Potential applicants will be contacted by our Front of House Coordinator and invited to an informal one to one interview. You do not need to prepare anything for the interview. It is a chance to discuss the role further and get to know you.

Please note
All volunteer placements at the Fashion and Textile Museum are unpaid.
Due to the high volume of applications we receive it is not possible to contact unsuccessful applicants
Travel expenses can be reimbursed up to a value of £12 a week.
Unfortunately the Museum cannot take volunteers or work experience placements for anyone under 18 years of age.

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