Safe Visiting Guidance

We are looking forward to welcoming you back to the Fashion and Textile Museum.

Our number one priority is the health and wellbeing of our visitors and staff. We have made changes and introduced new measures to help keep you and our team safe during your visit.

Opening Times

Adjusted opening times from Thursday 3 December 2020:
Wednesday: 11am – 4pm
Thursday: 11am – 4pm
Friday: 11am – 4pm
Saturday: 11am – 6pm
Last entry: 45 minutes before closing

Sunday: Closed
Monday: Closed
Tuesday: Closed

Booking Your Exhibition Tickets
All tickets must be pre-booked online before your visit. We are allowing fewer visitors than usual and so have decreased the number of tickets available for each of our daily 1-hour time slots.

From Saturday 17 October you must only book exhibition tickets for persons within the same household or support bubble with a maximum of 6 tickets per booking, in line with the government guidance for London.

Feeling Unwell
If you or anyone that you have recently been in contact with is displaying symptoms of COVID-19 (Coronavirus) please do not visit the Museum. For more information please visit the NHS website.

Upon Arrival
Please ensure you arrive within the first 20 minutes of your 1 hour time slot, failure to do so will mean you will not be admitted to the museum. On arrival you will be asked to queue outside the Museum in a socially distanced manner. Upon entry to the Museum foyer please present your ticket on your device or bring a note of your booking reference – there is no need to print. You will be asked to move directly into the gallery once you have presented your ticket.

Social Distancing
Please follow social distancing guidelines throughout your visit. To make this easier, one-way and queuing systems are in place throughout the Museum.

Face Coverings
Face coverings are required in all public areas of the Museum. For their safety and yours, our team are wearing masks or shields. Please ensure you bring a face covering with you when you visit.

Hand Sanitiser Stations
We have introduced hand sanitiser stations throughout the Museum. Please use them as directed throughout your visit.

Increased Cleaning
We have introduced additional cleaning of our galleries and toilets, as well as door handles, handrails, and other key areas.

A reduced number of toilets are available via the foyer. An additional accessible toilet is available via The Workroom. Please observe queuing systems as directed.

We have removed all seating from the Museum. Lifts and accessible toilets are available, with additional safety measures in place.

The Museum is accessible by level access or by lift. Wheelchair-accessible toilets are located on the ground floor of the museum, as are baby changing facilities.

We welcome guide, hearing and assistance dogs in all areas of the Museum.

If you would like to receive exhibition captions prior to your visit, please get in touch via our contact form.

If you have any additional requirements for your visit, please contact the Museum via our contact form and we will do all we can to accommodate your needs.

Museum Shop
The Museum Shop is open to one visitor at a time or two from the same household. Please avoid touching products you do not intend to purchase.

Cashless Payments
All payments in the Museum are now cashless, and we ask that you use contactless payment wherever possible.

The cloakroom is closed. Please leave large bags and items at home and keep your belongings with you during your visit.

Food and Drink
There is no café on site. No food or drink is allowed in the Museum, other than bottled water.

Unless otherwise stated, photography is welcome at the Museum. Please remember to have the flash switched off and if you wish to use a tripod or filming equipment, please get in touch via our contact form prior to your visit.

If you have any questions or concerns regarding your visit, please get in touch via our contact form.

Our full risk assessment is available here.

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